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home warranty of america president email Many people add extra coverage that protects items usually not covered by these programs, including central vacuuming systems, swimming pools, wells and home spas. On 5/26/2018, I opened a claim for our washer which was starting to fail. They sent a repair guy to confirm the issue a few days later and collect the $100 deductible. A week after that, HWA informed me that I could either opt for a cash payout or order a replacement washer. I opted for the replacement washer. It is now 6/11/2018, and we are still waiting for our replacement washer. I called HWA's claims department and was informed that the manufacturer of our washer GE would be contacting us for a delivery date by 6/21/2018. Really?We have to wait an entire month to have our washer replaced?Crappy, slow service. Lowe's is right across the street. I could have bought a new washer THAT DAY. But it's too late.

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If we charged the home warranty company more than $25 $50 in addition to what the customer paid, if we were lucky enough to collect the service fee, we would be threatened by the home warranty company, as all these calls were averaged and the total cost per call average had to stay below $200, or we were gone. The lower the cost average, the higher the call volume. High volume and low dollars does not make for a satisfactory business. The real customer is the home warranty company. Also, the reason the turnaround time on parts is so long, is that if we supplied the parts, we could not charge The warranty company any more than if than if we didn't supply it. Therefore, we would just let purchasing send the parts from wherever they chose, without overnight shipping. We tried offering the service to customers of picking up the parts locally for extra $ but that is a no no and just made everyone angry. So, everyone just had to wait. There was little or no more money coming from the repair after the service fee is collected from the customer. You might ask why we worked for them. It was to try to sell good service, solid equipment, at reasonable prices outside of the home warranty policies.

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Select will not reimburse You if You use your own service technician without first obtaining Select’s prior authorization. 5. 2. 1 Select Service Call Fee/Deductible. Each time a independent service technician is scheduled and dispatched to Your home, You will be required to pay the Select Service Call Fee in the amount of $ Dollars. You will be required to pay the Select Service Call Fee regardless of whether all or part of the claim is granted, excluded, limited or denied by Select. You will be required to pay the Select Service Call Fee once the Independent Service Technician begins travelling to your home, a separate service call fee will be charged for each issue, regardless of whether you are able to provide access to your home for the independent Service Technician or if you cancel the appointment while the independent Service Technician is travelling to your home. Additional charges may apply to the Select Service Call Fee. The Select Service Call Fee, which must be paid at the time and place or appointment, shall be paid by You to the Independent Service Technician or directly to Select, at Select's option. In the event Your fail to pay the Select Service Call Fee, you will not be able to schedule any additional service calls and your home service contract will be suspendend until all outstanding fees are paid in full. Suspension of your home service contract will not alter or extend the Termination Date of your home service contract.